FAQs for the Donation Tracker

I’d like to have a hard copy receipt. How can I get one?
Once you have registered your donation using the “My Donations” tab, you can receive your donation receipt via email by clicking the “Get Receipt” button. You can either print it or save in electronically along with your tax records.

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When I print my receipt, the description of my donations and the estimated value is not on my receipt. How can I get that?
Toward the end of the year, the Donation Tracker will allow you to get a year-end summary of your donations. If you’d like a year-to-date list of your donations, you can print them from the “My Donations” tab. Just print the “My Donations” page by right-clicking on the screen and choosing the “print” option.

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Will Goodwill Industries of Central Florida, Inc. sell my email address? What does Goodwill Industries of Central Florida, Inc. do with my personal information?
Goodwill Industries of Central Florida, Inc. will never sell your personal information and will only share it if we are legally required to do so. From time to time, our marketing department may contact you to share information about our organization. However, if at any time you wish not to receive these notices, you can opt out of our mailing lists.

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Why after so many years did Goodwill Industries of Central Florida, Inc. decide to change their process?
In an effort to better serve our donors, we created an electronic donation receipt system. The online process means you no longer have to keep track of paper receipts and you can track your donations as you make them throughout the year.

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I am having trouble with your Donation Tracker system. Who do I contact for help?
We apologize for your inconvenience. Please contact our customer service department at (407) 857-0659 or edonationsupport@goodwillcfl.org.

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What if I forgot my password?
To reset a forgotten password click on ‘Forgot Password hyper link. You will then enter your original email that was used to set up your account. An e-mail will be sent to you with a link and a Security ID number. Please remember to also check in your Spam folder for this e-mail.

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How can I access previous years’ donation information?
Once you have logged into your account you will see ‘Donation Year’ click the dropdown button next to the year. Choose the year you wish to view and it will automatically upload your previously entered donations for the selected year.

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How do I change my email address?
Login to your account by entering the original e-mail used to open the account and click on the ‘My Profile’ tab. Enter in the information you wish to change and click ‘Update Profile’ button.

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I selected "Get Receipt" but I have not yet received my receipt via email. Can you help?
Use the list below to find your email provider and follow the instructions listed. If that does not work, please give us a call at (407) 857-0659 or email us at edonationsupport@goodwillcfl.org.



AOL 7, 8
Place an email ID in your AOL "Address Book". Here's how:
1. Go to Keyword Mail Controls
2. Select the screen name to which email is (e.g. "HomeBiz Tip E-Mag")
3. Now choose "Customize Mail Controls" For This Screen Name
4. For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains from which Goodwill Industries of Central Florida, Inc. email is sent: donategwcfl.org
5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"
6. Type: donategwcfl.org
7. Click "Add". Choose "Ok" displayed at the bottom
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AOL 9.0
Add Goodwill Industries of Central Florida, Inc. email addresses to the buddy list (address book).

Using an email:
1. Open an email from Goodwill Industries of Central Florida, Inc..
2. Click on the Goodwill Industries of Central Florida, Inc. address. This will open a new window titled Info.
3. Click on "Add to address book". This will open another new window.
4. Click "Save".
Manually:
1. From the top navigation bar, choose "Settings". This will open a new window titled "AOL Settings: Customize your AOL experience".
2. Click "Spam Controls" This will open another new window titled "Mail and Spam Controls".
3. Click "Customer Sender List"
4. Check "Allow only the senders and domains listed below"
5. Type donategwcfl.org and click "Add"
6. Click "Save"
7. Click "Save"
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BellSouth
BellSouth uses MailGuard to shield its users from unwanted spam. Unfortunately, this filter can mistakenly block messages you want to receive, such as e-mails from Goodwill Industries of Central Florida, Inc.. Messages that MailGuard identifies as spam are automatically deleted unless you choose the "Review" option. The "Review" option stores spam for 7 days in a Web E-mail folder labeled MailGuard. To turn on the "Review" option so that suspected spam messages will be stored for 7 days in a MailGuard folder:

1. Log in to BellSouth Web E-mail service, located at http://webmail.bellsouth.net
2. Enter your username and password
3. Click on "MailGuard Options" in the column on the left
4. Select the "Review for 7 days" option, listed under "ON"
If you find that our e-mails are incorrectly being identified and filtered as spam, please forward one of our filtered e-mails to BellSouth at this_is_good@bellsouth.net Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help BellSouth improve their filtering technology.

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Hotmail or MSN
1. Open your Hotmail mailbox.
2. Click on "Options link", on the main menu tabs
3. Click on "Junk E-Mail Protection" link
4. Click on "Safe List".
5. Type donategwcfl.org in the filed under "Type an address or domain".
6. Click "Add".
7. If you see a donategwcfl.org email in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from the same source sent to the Junk Mail folder in the future.
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Yahoo
1. Open your Yahoo mailbox.
2. Click "Mail Options".
3. Click "Filters".
4. Click "Add".
5. In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter @donategwcfl.org. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
7. Click the "Add Filter" button again.
8. If the donategwcfl.org e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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SBC Global
1. Open your SBCGlobal mailbox.
2. Click "Mail Options".
3. Click "Filters".
4. Click "Add Filter".
5. In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter donategwcfl.org. At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
7. Click the "Add Filter" button again.
8. If the donategwcfl.org e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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Gmail
1. Click 'Contacts' in the left-hand side of your screen.
2. Once open, click 'Create Contact'.
3. Name your contact - Goodwill Industries of Central Florida, Inc..
4. Fill in @donategwcfl.org in the 'Primary Email' field.
5. Click Save and you're done.

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Comcast
If you have enabled Comcast's spam filtering, it can mistakenly block messages you want to receive, such as e-mails from Goodwill Industries of Central Florida, Inc.. In fact, messages that Comcast identifies as spam are automatically deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled "Screened Mail," where all the pieces of suspected spam are placed. To turn on the Screened Mail option:
1. Sign in to Comcast Webmail and select "E-mail Options" from the menu on the left.
2. Select "Spam Filter" from the "Mail Options" window.
3. Click "Edit/View Spam Filters" from the "Comcast E-mail Settings" list.
4. Select "Yes" to "Enable Spam Filtering."
5. To keep a copy of each message the spam filter removed from your inbox, select "Yes" to "Keep Local Copy." This moves each spam e-mail to the "Screened Mail" folder.
6. Click "Update" to enable spam filtering.
7. Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.
If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to Comcast at this-is-not-spam@comcast.net Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Comcast improve their filtering technology.

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Compuserve
Add us to your address book to receive our incoming e-mail messages:
1. Click the "Address Book" button on the Mail page. 2. Click the "Add Contact" button. 3. Type @donategwcfl.org into the "Screen Name" field and click "Save."
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NetZero
1. Click on "Options" (along the second row down, next to Address Book).
2. Click on "Safe List" (in far right column, the third option down under Filtering).
3. In the space provided, Add Address to Safe List, enter: noreply@donategwcfl.org
4. Click the "Save" button (bottom right of screen) to apply these mail options.
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EXCITE/iWon/MyWay

From the Preferences Page
1. Click on the "Mail Preferences" link while signed into Excite Email. On the resulting page under "Spam Prevention Tools" heading and "Block List" subheading you will find "Safe List" link
2. Click on "Safe List"
3. Type @donategwcfl.org under "Type a single email address (or domain):" heading. Click "Add".
4. Click "Save" when you're done.
Please note that if you have set up one or more email filter rules, these will override any Safe List requests. So if an incoming message with an email address or domain name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox.

From your Bulk Mail Folder
If an email message from Goodwill Industries of Central Florida, Inc. has been delivered to your Bulk Mail folder instead of your inbox, you can add Goodwill Industries of Central Florida, Inc. emails to your Safe List by doing either of the following:
1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select the donategwcfl.org and click "Save".
2. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message. (Below the "From" field.) Then select the donategwcfl.org to add to your "Safe List and click "Save".
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JUNO
To Configure your Safe Lists:
1. Click the "Options" button within Email on the Web.
2. On the "Mail Options" screen, click the "Safe Lists" link.
3. The "Options: Safe List" screen will appear, displaying your current Safe List.
4. You can add following addresses to your Safe List by typing an address in the box under "Add Address to Safe List":
5. Click the "Add" button to add the address to the list on the right. 6. When you are finished, click the "Save" button.

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Cox
If you have activated Cox's Spam Blocker, you may have configured this service to "Delete incoming junk e-mail." This setting deletes suspected spam e-mails before you ever see them. Unfortunately, sometimes e-mails you want to receive, such as those from Goodwill Industries of Central Florida, Inc., may be deleted mistakenly in the process. To prevent this, select the "Label Junk E-mail as Spam" option through your account's Member Services. This setting will deliver all e-mail to your inbox, but messages that are suspected of being spam will include "spam" in the subject line of the e-mail. If Spam Blocker identifies our Goodwill e-mails as spam, please submit this "false positive" to Cox at ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology.

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Outlook 2000
1. On the Tools menu, click Rules Wizard.
2. Click New.
3. Highlight "When messages arrive" and click Next.
4. Click on "With specific words in the sender's address".
5. Click on "specific words" and type in "ging", click OK then click Next.
6. Click on "move it to a specified folder", click on specified folder, select Inbox, and click Ok.
7. Skip next section by clicking on Next, then click "turn this rule on" and click Finish.
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Outlook 2003
1. Start Outlook.
2. On the "Tools" menu, click "Options".
3. On the "Preferences" tab, click "Junk E-mail".
4. On the "Safe Senders" tab, click "Add".
5. In the "Add address or domain" dialog box, type donategwcfl.org , and then click "OK".
6. Click "OK" to close the "Junk E-mail Options" dialog box.
7. Click "OK" to close the "Options" dialog box.
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Others
Other Email Services, Clients or AntiSpam software: If the Goodwill Industries of Central Florida, Inc. e-mail has been filtered to your "Bulk" or "Junk" folder, try adding example.org to your Address Book or Contact list. If this option is not available, try moving the message to your "Inbox" or forwarding the message to yourself. If subsequent messages continue to be filtered, call or e-mail your ISP or SPAM filter technical support and ask how you can be sure to receive all e-mail from example.org.
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